Cancellation Period
Cancellation of a booking or part thereof will incur the following fees based on the notice period prior to any tour. Once travel has commenced, no refunds will be made for any unused services and clients will be responsible for their travel arrangements and insurance.
A deposit for any tour is made upon booking to secure your place on the tour, this is non-refundable. By paying the invoice for deposit you accept these terms and conditions.
If a cancellation is made less than 1 month (30 Days) prior to the tour date, we will not reimburse the cost of the tour.
If a cancellation is made within 1-2 months (60 Days) prior to the tour date, we will reimburse the cost of the tour up to 10% minus the deposit which is non refundable upon booking the tour and any admin fees incurred.
If a cancellation is made within 3 months (90 Days) prior to the tour date we will reimburse the cost of the tour up to 15% minus the deposit which is non refundable upon booking the tour and any admin fees incurred.
If a cancellation is made within 3 – 6 months (180 Days) prior to the tour date we will reimburse the cost of the tour up to 20% minus the deposit which is non refundable upon booking the tour and any admin fees incurred.
Cancellations made by the organiser to a tour will be reimbursed in full (Not including the deposit which is Non-refundable).
Note: If the booking has been rescheduled and the cancellation is requested, this will be considered a new booking and subject to our standard terms and conditions.
Cancelled days during tours
If for any reason weather or operational cancellation of a single day occurs during the tour, there is no refund provided if the circumstances are out of the control of the organiser.
Itinerary Disclaimer
The itineraries on our websites are correct at time of publishing and may differ slightly depending on changes to local operations, foreign policy and laws, availability of resources, flight schedules, and supplier cost. In the case of any changes, the organiser will endeavour to provide an alternative option to continue your itinerary.
Insurance Policy
Travel insurance is NOT included in the cost of your tour. We strongly recommend that passengers arrange their own travel insurance. Insurance is required before arriving at your destination to ensure you are covered for unforeseen situations that may arise to cause loss of luggage, cancellation of flights and tours or medical emergencies.
Scott Portelli and affiliates are not responsible for loss or damage of any equipment whilst participating in these activities. Appropriate travel insurance should be arranged prior to visiting your destination.
Release Forms/Waivers
While the organiser makes every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to events beyond our control. Wildlife tourism carries inherent risk as you are interacting with wild animals and a signed release form is required from all participants before tour departure. This is signed on the first day of departure or prior to arriving at your destination on each separate tour. Guests are encourage to download this liability waiver and return back to us prior to your tour.
COVID-19 Policy
For bookings made before 1 July 2022, if the situation with Covid-19 prevented you from joining your tour in 2022 we’ll offer the following options to ensure you feel comfortable and secure with your travel plans and bookings this year:
- Swap your booking to another one of our tours—anywhere in the world (We will apply your current deposit to the balance)
- Refund your payments based on our standard terms and conditions (minus admin fees) *** Note: All deposits are non-refundable***
- Provide a letter of statement for insurance purposes.
For any bookings after 1st July 2022, this will be subject to our current standard terms and condition
Foreign Currency
As of October 2023, all general tour costs are quoted in $USD as suppliers and operations in the region move to a more stable currency for services rendered. Current exemptions are Norway (quoted in Euros), Falkland Islands (quoted in GBP Pounds), and Australia (Australian Dollars).
For local currency, please notice that Tongan Pa’anga is still the currency used while visiting the Tongan islands and will be the only accepted form of currency for tourist in Tonga. For other destinations, please check which local currency will be required. NOTE: Tour prices are subject to change year on year and will be reflected in the tour itinerary prior to each season.
Visas for Tonga
Please review the visa requirements for your country here
Visas for Norway
Norway’s visa requirements vary according to the traveller’s country of origin, the purpose of traveling and the period of stay. Please review the visa requirements for your country here
Visas for Australia
Please review the visa requirements for your country here